Refund policy
Effective Date: September 24, 2026
Welcome to subhasaree.com, an online store specializing in Sarees and Women’s Clothing. We are committed to providing our customers with quality products, reliable service, and a smooth shopping experience.
This Return and Refund Policy explains the terms and conditions applicable to returns, exchanges, refunds, damaged products, incorrect products, and other order-related issues.
By placing an order on subhasaree.com, you acknowledge and agree to the terms described in this policy.
1. Business Information
Website: subhasaree.com
Email: subhasaree77@gmail.com
Business Location: Naktala, Circus Avenue, Kolkata, West Bengal
PIN Code: 700047
Contact Number: 7003721301
Business Category: Saree and Women’s Clothing
GST Number: 19ALIPD0203F1ZR
For any return, exchange, or refund-related query, customers can contact us using the email address or phone number provided above.
2. Our Return Policy
We understand that purchasing clothing online can sometimes be different from shopping in person. We therefore aim to make our return process as simple and transparent as possible.
Customers may request a return or exchange if the product received is eligible under this policy.
A return request may be considered in situations such as:
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The product received is damaged.
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The product received is defective.
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The wrong product was delivered.
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The product received does not match the ordered product.
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The product has a significant manufacturing defect.
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The product is missing from the package or an item is missing from a set.
All return requests are subject to verification and approval by our team.
3. Return Request Period
Customers should contact us as soon as possible after receiving their order if there is any issue with the product.
A return or exchange request should generally be raised within 7 days of delivery, unless otherwise specified for a particular product or promotional offer.
Requests submitted after the applicable return period may not be accepted.
To help us process your request quickly, please provide:
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Order number.
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Customer name.
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Registered mobile number.
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Product name.
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Reason for requesting the return.
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Clear photographs of the product.
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Unboxing video, if available.
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Photographs of the outer packaging and shipping label, particularly in cases involving damage or incorrect products.
Our team may request additional information where necessary.
4. Eligibility for Return
For a product to qualify for return or exchange, it should generally meet the following conditions:
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The product must be unused.
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The product must not have been washed.
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The product must not have been worn extensively.
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The product must not have perfume, makeup, stains, or other marks.
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The original product packaging should be retained where applicable.
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Tags, labels, accessories, and other items supplied with the product should remain intact.
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The product should be returned in suitable condition for inspection.
Products that have been altered, damaged after delivery, washed, stained, or misused may not qualify for return or exchange.
5. Damaged Products
If you receive a damaged product, please contact us immediately after delivery.
Customers are strongly encouraged to record an unboxing video when opening their package. The video should clearly show the condition of the outer package, shipping label, and product inside.
If the product appears damaged, please take clear photographs before using or washing the product.
After receiving the required information, our team will review the issue and determine whether the product qualifies for replacement, exchange, return, or refund.
6. Wrong Product Received
If you receive a product different from the one ordered, please contact us as soon as possible.
For example, a wrong product may include:
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Different saree than the one ordered.
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Incorrect colour where the delivered product clearly differs from the order.
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Incorrect size, where applicable.
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Incorrect quantity.
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Missing product from an order.
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A substantially different product from the product description.
Please do not use, wash, alter, or remove tags from the product before contacting us.
After verification, we may arrange an appropriate resolution, which may include replacement, exchange, or refund depending on the circumstances and product availability.
7. Product Colour and Appearance
Customers should understand that colours displayed on digital screens may vary slightly depending on the device, screen settings, lighting conditions, photography, and other technical factors.
A minor difference in colour or appearance that results from screen settings or photography may not necessarily be considered a product defect.
However, if the delivered product has a significant difference from the product ordered, customers may contact us for review.
Our team will evaluate such cases based on the product information, photographs, order details, and other relevant information.
8. Saree and Women’s Clothing Returns
Sarees and other women’s clothing products should be returned in their original condition.
The following conditions should be followed:
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Do not wash the product.
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Do not iron the product before raising a return request.
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Do not remove original tags unless necessary.
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Do not make alterations.
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Do not use the product extensively.
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Keep the original packaging where possible.
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Return all accessories supplied with the product.
Any product showing signs of use, washing, alteration, staining, or damage caused after delivery may be rejected for return.
9. Products That May Not Be Eligible for Return
Certain products or situations may not qualify for return or refund.
Returns may be rejected where:
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The return period has expired.
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The product has been used or washed.
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The product has been altered or stitched after delivery.
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The product has been damaged by the customer.
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The product has stains, makeup marks, perfume marks, or other signs of use.
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Original tags or labels have been removed or damaged.
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The customer changes their mind after using the product.
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The product is returned without required accessories.
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The issue is caused by incorrect care or handling after delivery.
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The customer refuses delivery without a valid product-related reason, where applicable.
Certain sale, clearance, promotional, or specially marked products may have different return conditions. Customers should review the product description or applicable offer terms before placing an order.
10. Exchange Policy
Where an exchange is available, the replacement product will generally be subject to stock availability.
If the requested replacement is unavailable, we may provide another appropriate resolution according to the circumstances.
An exchange request does not automatically guarantee that a particular colour, design, size, or product will be available.
Customers should contact our support team with the order details and reason for exchange.
11. Refund Policy
If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.
The refund amount may depend on the circumstances of the return and the applicable order terms.
Where the customer is entitled to a full refund because of an eligible issue such as an incorrect or qualifying damaged product, the applicable product amount may be refunded after verification.
Refunds may be issued through the original payment method or another appropriate method, depending on the payment process used for the order.
12. Refund Processing Time
Once the returned product reaches us and passes inspection, our team will initiate the applicable refund.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
Although we will process an approved refund from our side, the actual credit time may vary depending on the payment method.
Customers should allow reasonable processing time before contacting us regarding a pending refund.
13. Shipping Charges and Return Shipping
Shipping charges may be treated differently depending on the reason for the return.
If a return is approved because the wrong product was sent or because of a verified product-related issue attributable to us, we may arrange or cover the applicable return shipping according to the circumstances.
If a return is requested for a reason that is not attributable to us, return shipping or other applicable charges may be the customer's responsibility.
The final treatment of shipping charges will be communicated during the return process.
14. Return Pickup
Where return pickup is available, customers may be provided with pickup instructions after their return request is approved.
Pickup availability can depend on the customer's location, courier service coverage, product category, and other operational factors.
Customers must pack the product securely and make it available for collection according to the instructions provided.
If a scheduled pickup fails because the customer is unavailable or the package is not prepared properly, additional pickup attempts may be subject to courier availability.
15. Return Packaging
Customers should pack the product securely before handing it over to the courier.
The product should be protected from moisture, dirt, tearing, or other damage during transit.
Where possible, customers should use the original packaging or suitable protective packaging.
We may not be responsible for additional damage caused by inadequate customer packaging during a customer-arranged return.
16. Unboxing Video
For clothing, sarees, and other products, customers are strongly encouraged to record a continuous unboxing video.
The video should ideally begin before opening the package and show:
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The sealed package.
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Shipping label.
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Condition of the package.
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Opening of the package.
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Product received.
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Any visible damage, defect, or discrepancy.
An unboxing video can help us investigate claims relating to damaged, missing, or incorrect products. However, the absence of an unboxing video does not automatically determine the outcome of a return request; each case may be reviewed based on the available evidence.
17. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may only be possible before the order has been processed, packed, or shipped.
Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.
If an eligible cancellation is approved for a prepaid order, the applicable refund will be processed according to the payment method and refund procedure.
18. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers generally do not pay the product amount until delivery.
If an eligible return is approved for a COD order, any applicable refund will require appropriate customer and payment details or another refund arrangement as communicated by our team.
Customers should provide accurate information when requested for processing an approved refund.
19. Failed Delivery and Refused Orders
Customers are requested to provide a correct and complete delivery address and an active contact number when placing an order.
If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, repeated delivery failure, or refusal to accept the package, additional charges or restrictions may apply depending on the circumstances.
Repeated refusal of COD orders may affect our ability to accept future orders from the same customer.
20. Refund for Unavailable Products
In rare situations, an ordered product may become unavailable due to stock discrepancies, inventory issues, or other operational reasons.
If we are unable to fulfil a confirmed order and an appropriate replacement cannot be arranged, the applicable prepaid amount may be refunded to the customer.
The refund will be processed using the applicable payment method or another suitable method.
21. How to Request a Return or Refund
To initiate a return, exchange, or refund request, contact us at:
Email: subhasaree77@gmail.com
Phone: 7003721301
Please include the following information:
Subject: Return/Refund Request – [Order Number]
Provide your order number, product name, reason for the request, delivery date, and relevant photographs or videos.
Our customer support team will review your request and provide further instructions.
22. Inspection and Approval
Every return request may be subject to inspection.
Submitting a return request does not automatically mean that the return or refund has been approved.
After receiving the product, we may check:
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Product condition.
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Tags and labels.
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Packaging.
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Signs of use.
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Damage or defects.
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Product authenticity and correspondence with the original order.
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Whether the return meets the applicable policy requirements.
Once the inspection is completed, we will communicate the applicable resolution.
23. Partial Refunds
In certain circumstances, an approved resolution may involve a partial refund rather than a full refund.
This may apply where:
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Only part of an order is eligible for refund.
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A specific item is missing or affected.
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The applicable terms provide for a partial adjustment.
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Certain non-refundable charges apply.
Any applicable deduction or adjustment will be communicated where relevant.
24. Policy Changes
subhasaree.com reserves the right to update, modify, or change this Return and Refund Policy when necessary.
Changes may be made to reflect changes in our business operations, products, services, payment methods, courier services, legal requirements, or customer service procedures.
The updated version will be published on this website with the revised effective date.
Customers are encouraged to review the policy before placing an order.
25. Customer Support
We value our customers and aim to resolve genuine product and order-related concerns fairly and efficiently.
If you have a question regarding a return, refund, exchange, damaged product, incorrect product, or order cancellation, please contact our support team.
subhasaree.com
Email: subhasaree77@gmail.com
Phone: 7003721301
Address: Naktala, Circus Avenue, Kolkata, West Bengal
PIN Code: 700047
Business: Saree and Women’s Clothing
GST No.: 19ALIPD0203F1ZR
We recommend that customers keep their order confirmation, invoice, delivery information, and relevant photographs until the return or refund process has been completed.
26. Important Notice
This Return and Refund Policy is intended to provide general information about our return, exchange, and refund procedures. Specific products, promotional offers, sale items, or special collections may have additional terms displayed on the relevant product or order page.
Customers should carefully review product information, size details, descriptions, images, and applicable terms before placing an order.
By placing an order with subhasaree.com, you acknowledge that you have reviewed and accepted the applicable policies and terms governing your purchase.
Thank you for choosing subhasaree.com. We appreciate your trust and look forward to providing you with quality sarees and women’s clothing.