Shipping policy
Effective Date: September 24, 2026
Welcome to subhasaree.com. We are committed to providing a smooth, reliable, and convenient shopping experience for all our customers. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.
Business Name: Subha Saree
Website: subhasaree.com
Email: subhasaree77@gmail.com
Phone: 7003721301
Business Address: Naktala, Circus Avenue, Kolkata, West Bengal
PIN Code: 700047
GST Number: 19ALIPD0203F1ZR
Business Category: Saree & Women’s Clothing
By placing an order on our website, you acknowledge and agree to the shipping terms described in this policy.
1. Order Processing
Once you successfully place an order on subhasaree.com, our team will begin processing it as soon as possible.
Orders are generally processed within 1–3 business days after the order is confirmed. Processing time may vary depending on product availability, order volume, seasonal demand, promotions, holidays, or other operational circumstances.
Before dispatch, each product is checked and carefully packed to help ensure that it reaches you safely and in good condition.
Orders placed on weekends or public holidays may begin processing on the next working day.
If additional information is required to verify your order or delivery details, our team may contact you using the phone number or email address provided during checkout. Processing may be delayed until the required information is received.
2. Shipping & Delivery Timeline
After your order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Estimated delivery times may vary based on:
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Your delivery PIN code
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Courier availability
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Distance from our dispatch location
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Weather conditions
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Public holidays
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Regional transportation conditions
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High order volumes
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Remote or difficult-to-service locations
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Unexpected logistics or operational delays
The estimated delivery period is provided for general guidance and should not always be considered a guaranteed delivery date.
We make reasonable efforts to dispatch orders promptly, but delays caused by courier partners or circumstances beyond our control may occasionally occur.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the purchase.
Shipping charges may vary depending on the order value, delivery location, promotional offers, product category, or applicable shipping arrangements.
From time to time, subhasaree.com may provide free shipping offers or promotional shipping discounts. Such offers may be subject to specific terms and conditions and may be available only for selected products, locations, or order values.
The shipping charge applicable to your order will be clearly shown at checkout whenever applicable.
4. Delivery Locations
We aim to deliver orders across serviceable locations within India through available courier and logistics partners.
Delivery availability depends on the PIN code entered at checkout and the service coverage of our courier partners.
Some remote, rural, restricted, or difficult-to-access locations may have limited delivery availability. If a particular PIN code is not serviceable, we may contact the customer and request an alternative delivery address, where possible.
Customers are responsible for providing an accurate and complete delivery address, including:
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Full name
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House or flat number
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Building or street name
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Locality
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City
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State
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PIN code
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Valid contact number
Incorrect or incomplete address information may result in delivery delays, failed delivery attempts, or return of the package to us.
5. Cash on Delivery Orders
If Cash on Delivery (COD) is available for your location and selected product, the option may be displayed during checkout.
For COD orders, customers should provide a valid and reachable mobile number and ensure that someone is available at the delivery address to receive the package and make the applicable payment.
A customer may receive a confirmation call or message before the order is dispatched.
If a COD order cannot be confirmed, the order may be cancelled before dispatch.
Repeated refusal or non-acceptance of COD orders may affect future COD availability for the customer.
6. Order Confirmation
After successfully placing an order, you may receive an order confirmation through the contact details provided during checkout.
The confirmation may include information such as:
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Order number
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Products ordered
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Quantity
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Order value
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Delivery address
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Payment method
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Contact information
Customers should carefully review the order details and contact us as soon as possible if any information appears incorrect.
Once an order has been dispatched, changes to the delivery address or product details may not be possible.
7. Tracking Your Order
When tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout.
Tracking information may take some time to become active after the package is handed over to the courier.
Customers can use the tracking information provided to monitor shipment progress and estimated delivery status.
Courier tracking updates may occasionally be delayed due to technical issues or delays in scanning or updating shipment information.
8. Delayed Deliveries
Although we aim to deliver orders within the estimated delivery period, certain circumstances may cause delays.
Possible reasons include:
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Heavy rainfall or extreme weather
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Natural disasters
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Transportation disruptions
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Courier network issues
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Public holidays
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Festivals and peak shopping periods
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High order volumes
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Incorrect address information
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Customer unavailability
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Remote-area delivery restrictions
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Government restrictions
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Unexpected logistics problems
If your order appears to be delayed, please first check the available tracking information.
If the shipment remains delayed beyond a reasonable period, you may contact our customer support team at subhasaree77@gmail.com or 7003721301.
9. Failed Delivery Attempts
Courier partners may make one or more delivery attempts depending on their operational policies.
A delivery may fail if:
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The customer is unavailable
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The address is incorrect or incomplete
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The customer refuses the package
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The phone number is unreachable
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The delivery location is inaccessible
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The courier cannot contact the recipient
Customers should ensure that their phone number remains reachable around the expected delivery period.
If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal, or customer unavailability, additional shipping arrangements may be required before the order can be shipped again.
10. Incorrect Shipping Address
Customers are responsible for entering the correct shipping address during checkout.
Please carefully verify your address before completing the order.
If you notice an error immediately after placing your order, contact us as soon as possible at:
Email: subhasaree77@gmail.com
Phone: 7003721301
We will try to update the address before dispatch where operationally possible.
However, once the order has been packed, dispatched, or handed over to the courier, we may not be able to modify the delivery address.
11. Damaged Package on Delivery
We take reasonable care while packing products before dispatch.
If you receive a package that appears visibly damaged, opened, torn, wet, or tampered with, please inspect the package carefully before accepting it where possible.
Customers are encouraged to record clear photographs or videos of the package and product condition when receiving a visibly damaged shipment.
If the product inside is damaged or there is another delivery-related issue, contact us promptly at subhasaree77@gmail.com with:
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Order number
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Customer name
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Contact number
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Photographs of the package
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Photographs of the product
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Description of the issue
Any applicable resolution will be handled according to our Return & Refund Policy.
12. Missing or Incorrect Items
If you receive an item that is different from what you ordered, or if any item appears to be missing from your package, please contact us as soon as possible.
Please provide your order number along with relevant photographs and a clear description of the issue.
Our team may review the order and packaging details before determining the appropriate resolution.
Claims should be reported promptly after delivery so that we can investigate the issue efficiently.
13. Saree & Women's Clothing Packaging
As we specialize in sarees and women's clothing, products are packed carefully to protect them during transportation.
Packaging may vary depending on the product size, material, design, and order quantity.
Customers should avoid using sharp objects directly on the product packaging, as this may accidentally damage the clothing inside.
Minor variations in packaging appearance do not necessarily indicate product damage.
14. Multiple Products in One Order
If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse processing, packaging requirements, and logistics arrangements.
If products are shipped separately, customers may receive more than one shipment or tracking update.
Shipping arrangements may vary without prior notice where necessary to complete delivery efficiently.
15. Delivery Confirmation
Delivery is considered completed when the courier partner records the shipment as delivered to the provided delivery address or authorized recipient.
Customers should ensure that the delivery address and contact details are accurate.
If someone else receives the package on behalf of the customer, the customer should ensure that the person is authorized to accept the shipment.
16. Orders Returned to Sender
A shipment may be returned to our location if delivery cannot be completed because of:
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Incorrect address
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Incorrect PIN code
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Customer refusal
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Repeated failed delivery attempts
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Recipient unavailable
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Invalid phone number
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Unreachable customer
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Serviceability issues
Once a shipment is returned to us, customers may contact our support team to discuss the available options.
Any additional shipping cost associated with re-dispatching a returned shipment may be applicable depending on the circumstances.
17. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as quickly as possible after placing the order.
Cancellation requests may be considered only if the order has not already been processed, packed, or dispatched.
Once an order has been dispatched, cancellation may not be possible.
Any refund for an eligible cancelled prepaid order will be processed according to our applicable Refund Policy and payment processing timelines.
18. Shipping During Sales & Festivals
During major sales, festivals, promotional campaigns, or periods of unusually high demand, order processing and delivery may take longer than normal.
We may receive a higher volume of orders during events such as festive seasons and special promotional campaigns.
Customers are advised to place orders in advance if they require products by a particular date.
Delivery estimates during such periods are approximate and may be affected by courier capacity and transportation conditions.
19. Force Majeure
subhasaree.com shall not be responsible for shipping delays caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, strikes, transportation interruptions, government restrictions, civil disturbances, public emergencies, courier network disruptions, technical failures, or other unforeseen events.
In such circumstances, we will make reasonable efforts to process and dispatch orders as soon as normal operations become possible.
20. Customer Responsibility
Customers are responsible for:
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Providing accurate delivery information.
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Providing a valid and reachable mobile number.
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Checking the order details before completing checkout.
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Being available to receive the shipment where required.
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Following courier delivery instructions.
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Checking the package upon delivery.
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Contacting us promptly regarding delivery issues.
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Providing necessary information when requested for shipment verification.
Failure to provide accurate information may affect delivery time and successful order completion.
21. Contact Us Regarding Shipping
If you have any questions regarding shipping, delivery, tracking, or an existing order, please contact us using the details below.
Subha Saree
Website: subhasaree.com
Email: subhasaree77@gmail.com
Phone: 7003721301
Address: Naktala, Circus Avenue, Kolkata, West Bengal
PIN Code: 700047
GST Number: 19ALIPD0203F1ZR
Our team will make reasonable efforts to assist customers with shipping-related questions and concerns.
22. Policy Updates
We reserve the right to update, modify, or change this Shipping Policy when necessary to reflect changes in our business operations, courier arrangements, legal requirements, or customer service practices.
Any updated version of this policy may be published on this page with a revised effective date.
Customers are encouraged to review this page periodically for the latest shipping information.
23. Acceptance of This Shipping Policy
By placing an order through subhasaree.com, you acknowledge that you have read, understood, and accepted the terms described in this Shipping Policy.
This policy should be read together with our other applicable website policies, including our Return & Refund Policy, Privacy Policy, Terms of Service, and Terms & Conditions.
We appreciate your trust in Subha Saree and remain committed to providing a reliable shopping and delivery experience for our customers.