Terms of service

Effective Date: September 24, 2026

Welcome to subhasaree.com. These Terms of Service govern your access to and use of our website, products, services, and related features. By visiting our website, browsing products, placing an order, or using any service provided by us, you agree to comply with and be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing any product. If you do not agree with any part of these terms, please do not use our website.

1. About Our Business

Store Name: Subha Saree
Website: subhasaree.com
Business Category: Saree and Women's Clothing
Email: subhasaree77@gmail.com
Phone: 7003721301
Business Address: Naktala, Circus Avenue, Kolkata, West Bengal
PIN Code: 700047
GST Number: 19ALIPD0203F1ZR

Subha Saree provides sarees and women's clothing through its online store. We aim to provide customers with accurate product information, reasonable pricing, convenient ordering, and reliable delivery services.

2. Acceptance of Terms

By accessing or using subhasaree.com, you confirm that you have read, understood, and agreed to these Terms of Service, along with any other policies displayed on our website.

These terms apply to all visitors, customers, users, and anyone who accesses our website.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective once they are published on this page. Customers are encouraged to review this page periodically.

Your continued use of the website after changes are published means that you accept the updated terms.

3. Eligibility to Use the Website

You must provide accurate and complete information when using our website or placing an order.

By using our website, you confirm that:

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to damage the website.

  • You will not use another person's information without authorization.

  • You will not attempt to gain unauthorized access to our systems or accounts.

If we believe that any information provided by a customer is inaccurate, fraudulent, misleading, or incomplete, we reserve the right to restrict or cancel the relevant order or account.

4. Product Information

We make reasonable efforts to display our products as accurately as possible. Product descriptions may include information about fabric, colour, size, design, pattern, measurements, features, and other relevant details.

However, actual product colours may vary slightly depending on your device screen, display settings, lighting conditions, photography, and other factors.

Sarees and women's clothing may also have minor variations in colour, texture, embroidery, printing, weaving, or finishing. Such variations may occur due to manufacturing or handcrafted processes and do not necessarily indicate a defect.

We reserve the right to correct product descriptions, images, pricing, availability, or other information if an error is identified.

5. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until the order is successfully confirmed.

If a product becomes unavailable after an order is placed, we may contact you and provide an appropriate solution, which may include cancellation and refund of the unavailable item.

We reserve the right to limit the quantity of products that may be purchased by a customer.

6. Pricing and Product Charges

All product prices displayed on the website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any applicable correction of pricing errors.

Additional charges such as shipping fees, taxes, or other applicable charges may be displayed during checkout.

If an obvious pricing or product information error occurs, we reserve the right to cancel the affected order and provide a refund where payment has already been received.

7. Placing an Order

To place an order, customers may be required to provide information such as:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Payment details, where applicable

  • Other information required to process and deliver the order

You are responsible for ensuring that all information entered during checkout is correct.

Once an order is submitted, you may receive an order confirmation through the contact information provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance. We reserve the right to cancel an order in accordance with these Terms.

8. Order Cancellation

Customers may request cancellation of an order before it is processed or shipped, subject to our applicable cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

We may cancel an order in circumstances including, but not limited to:

  • Product becoming unavailable

  • Incorrect pricing or product information

  • Incorrect or incomplete customer information

  • Delivery limitations

  • Suspected fraudulent activity

  • Duplicate orders

  • Technical errors

  • Failure to confirm an order when confirmation is required

  • Other circumstances beyond our reasonable control

If a prepaid order is cancelled by us, any eligible refund will be processed according to our applicable refund policy.

9. Payment Terms

We may provide different payment options depending on availability, including online payment and Cash on Delivery (COD), where applicable.

Customers must provide valid payment information when using online payment methods.

Payment processing may be handled through third-party payment service providers. We do not necessarily store complete payment card information on our own systems.

For Cash on Delivery orders, customers may be required to provide a valid phone number and delivery information for order confirmation.

We reserve the right to contact customers for order verification where necessary.

10. Cash on Delivery

If Cash on Delivery is available for your location and order, the customer must pay the applicable amount at the time of delivery.

Customers should ensure that someone is available at the provided delivery address to receive and pay for the order.

Repeated refusal to accept COD orders, providing false information, or placing fraudulent orders may result in restrictions on future COD orders.

11. Shipping and Delivery

We aim to process and dispatch confirmed orders within the estimated processing period displayed on the website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Natural events

  • Government restrictions

  • Other circumstances beyond our reasonable control

Delivery estimates are therefore approximate and are not always guaranteed.

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required details.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the parcel, or repeated delivery failure, additional charges or restrictions may apply according to our shipping and return policies.

12. Returns and Refunds

Returns and refunds are subject to the return and refund policy published separately on our website.

Customers should carefully review the applicable return conditions before placing an order.

Depending on the product and circumstances, certain items may not be eligible for return.

Where a return is accepted, the product may need to meet specified conditions, including being unused, unworn, unwashed, undamaged, and accompanied by original packaging, tags, or other required materials.

Refunds, where applicable, will be processed according to our refund policy after the returned product is received and inspected.

13. Exchange Policy

If exchanges are offered for a particular product, the exchange will be subject to the applicable exchange policy.

Product availability may affect whether an exchange can be provided.

Customers should contact us using the contact details provided on our website if they wish to request an eligible exchange.

14. Damaged or Incorrect Products

Customers should inspect the package and product after delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible with your order details and relevant photographs or videos, where required.

We may request additional information to investigate the issue.

Claims may not be accepted if the product has been used, washed, altered, damaged after delivery, or otherwise handled in a manner inconsistent with the applicable return conditions.

15. Customer Responsibilities

Customers agree to:

  • Provide accurate information.

  • Use the website lawfully.

  • Maintain the confidentiality of account information, where applicable.

  • Review product details before ordering.

  • Follow applicable return and refund procedures.

  • Accept confirmed orders placed by them unless cancellation is approved.

  • Cooperate with delivery and order-verification requirements.

Customers must not use the website for fraudulent, abusive, unlawful, or malicious purposes.

16. Intellectual Property

All content available on subhasaree.com, including but not limited to:

  • Logo

  • Brand name

  • Product photographs

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Icons

  • Images

  • Layout

  • Videos

  • Other original materials

may be owned by or licensed to Subha Saree and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

17. User-Submitted Content

If customers submit reviews, photographs, feedback, comments, or other content to us, they should ensure that such content does not violate the rights of others or contain unlawful, misleading, abusive, defamatory, or inappropriate material.

By submitting content, you grant us permission to use, reproduce, display, or publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates our policies or applicable law.

18. Prohibited Activities

Users must not:

  • Attempt unauthorized access to our website or systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website functionality.

  • Use automated systems to improperly collect website data.

  • Impersonate another person or business.

  • Submit fraudulent information.

  • Conduct fraudulent transactions.

  • Use the website for unlawful activities.

  • Copy or misuse our content without authorization.

  • Attempt to disrupt the shopping experience of other users.

Violation of these restrictions may result in suspension or termination of access and may also lead to legal action where appropriate.

19. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics providers, technology providers, advertising platforms, or other service providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent policies, practices, availability, or performance of third-party services, except to the extent required by applicable law.

20. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Server issues

  • Internet connectivity problems

  • Security measures

  • Software updates

  • Third-party service interruptions

  • Events beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the website or its services where reasonably necessary.

21. Disclaimer

To the extent permitted by applicable law, the website and its content are provided for general shopping and informational purposes.

We make reasonable efforts to maintain accurate product information but do not guarantee that every product description, image, price, availability status, or other website content will always be completely accurate, current, or error-free.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Subha Saree will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, courier disruptions, technical failures, internet interruptions, or other external events.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, or reasonable expenses arising from your violation of these Terms, misuse of the website, fraudulent activity, or infringement of another person's rights.

This provision will not apply to the extent that the relevant loss results from circumstances for which we are legally responsible.

24. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information required to operate the website, process orders, communicate with customers, provide delivery services, and improve our services.

Customers should review our Privacy Policy for more information about how personal information is handled.

25. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or the use of our website shall be subject to the jurisdiction of the appropriate courts having jurisdiction in West Bengal, India, subject to applicable law.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, legal requirements, or operating practices.

The updated version will be published on this page with the revised effective date.

Customers are encouraged to review the Terms periodically.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or modified to the extent necessary, while the remaining provisions will continue to remain in effect to the extent permitted by law.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable website policies, constitute the terms governing your use of subhasaree.com and your purchase of products from our website.

Any additional terms presented during checkout or for specific products may also apply.

29. Contact Us

If you have questions about these Terms of Service, your order, products, payment, shipping, returns, or any other matter related to our website, please contact us.

Subha Saree
Website: subhasaree.com
Email: subhasaree77@gmail.com
Phone: 7003721301
Address: Naktala, Circus Avenue, Kolkata, West Bengal – 700047
GST No.: 19ALIPD0203F1ZR

We will make reasonable efforts to respond to customer enquiries and resolve eligible concerns in accordance with our applicable policies and Indian law.

30. Acknowledgement

By accessing subhasaree.com, placing an order, or purchasing any product from our website, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.

Thank you for choosing Subha Saree.